Refund Policy – Adelaide University PYLC Programs
1. Overview
Adelaide University is committed to providing a high-quality learning experience. This Refund Policy outlines the conditions under which refunds may be granted for PYLC program registrations.
2. Cancellation by Participant
All refund requests must be submitted in writing via ebss-anangu-education@adelaide.edu.au and must include the participant’s name and program name.
Refunds for registration fees are provided as follows:
- Full refund (minus a $40 administrative fee) for cancellations made at least 20 calendar days prior to the program commencement date.
- 50% refund (minus a $40 administrative fee) for cancellations made at least 10 calendar days prior to the program commencement date.
- No refund will be issued for cancellations made within 10 calendar days of the program commencement date.
All timeframes are based on calendar days and include weekends and public holidays.
3. Course Materials
A full refund will be provided for any course materials purchased, where applicable. However, no refund will be issued for materials that have already been posted or dispatched.
4. Non-attendance
Failure to attend the program without prior notice will be treated as a late cancellation and is non-refundable.
5. Transfers
If a participant is unable to attend, they may request to transfer their registration to another individual (e.g. a colleague or friend), subject to approval by Adelaide University.
Transfer requests must be submitted prior to the program commencement date via ebss-anangu-education@adelaide.edu.au .
6. Special Circumstances
Requests for refunds outside of the standard policy may be considered under exceptional circumstances (e.g. medical reasons) and must be supported by appropriate documentation such as a valid medical certificate.
Approval of such requests is at the discretion of Adelaide University.
7. Cancellation or Changes by Adelaide University
If Adelaide University cancels or reschedules a PYLC program, participants will be offered:
- A full refund, or
- The option to transfer to an alternative program or date, where available.
8. Refund Processing
Approved refunds will be processed within 14 business days and issued to the original payment method, unless otherwise agreed.
9. Administrative Fee
A $40 administrative fee applies to all approved refunds of registration fees, unless otherwise stated.
10. Consumer Rights
This policy operates in accordance with applicable consumer protection laws and does not limit any rights or remedies available under Australian Consumer Law.
Adelaide University - PYLC Programs 